• Claims of damage, defect or error must be made within 5 days after receiving your order.
• Concealed damage is very difficult to resolve and will be the full responsibility of the buyer. Our suggestion is that you or your personnel in shipping and receiving are aware of the importance of opening each shipment before signing off on the shipment. Hess Meat Machines will not be responsible for any damage to the machinery that is delivered without inspection.
• Claims of freight damaged items must be made to the freight carrier. We will be happy to assist you in making your claim.
• Returns of non-defective items must be made within 10 days after receiving the items, in it's original packaging and in sellable condition. A restocking fee of 20% will be charged. Shipping related charges are NOT refundable.
• Special order items are NOT returnable. For other items please check with us BEFORE ordering to determine if the item is returnable.
• A Return Authorization (RA) number must be obtained prior to returning any item, and return freight prepaid by the customer. Return shipping instructions will be provided.
• No returns will be accepted after 15 days.
• Credit card refunds will be processed to the original credit card.
• Select items may be returned for credit towards a larger unit even if used once. You must notify us within 10 days of received order.
  

UPS- Many orders that are shipped UPS are double boxed for protection!

Hess Meat Machines is very concerned about your privacy. Our shopping cart uses SSL technology which encrypts your personal information, including your credit card data and prevents it from being intercepted over the Internet. We will never sell or share your personal information, including your e- mail address, to other companies for any reason, except as required by law.

Our shopping cart uses cookies to keep track of your stay at our store. The cookie does not gather information from your computer or profile your system. The cookie just tracks your purchase. That's all it does! If you don't feel comfortable sending your credit card information over the Internet or if you just don't want to accept any cookies, you can click the "I'd Rather Have You Call Me For My Card Number" button on the check out form. We will then call you as soon as possible to complete your order. Or you can call us toll free at 1-800-572-4728.

The shopping cart checkout form is the only place on our site that we collect personal information about you. We use the information we collect to track your visit to Hess Meat Machines, process and ship your order, and to be able to contact you if you request it or if we have questions about your order. We DO NOT track your visits by name, only by general information (such as the type of browser you use, the files you request, and the domain name and country from which you request information) to let us improve our web site and better serve you.

We use a third party for credit card processing, verification and in some cases to drop ship merchandise. We do not store your credit card information on our server, it is erased as soon as we receive your order via SSL technology. We will never send your credit card information by e-mail. We treat our data as assets that must be protected against loss and unauthorized access. Access to customer information is limited to those employees who have a legitimate business need for that information.

Hess Meat Machines may provide some links to external sites as a convenience to the user. The inclusion of any link does not imply our endorsement of the external site company, its web site, or the products and services it promotes and sells. Hess Meat Machines is not responsible for the privacy practices or the content of such web sites.

Since we do not store your personal information on our site, there is no reason for you to request to have it deleted or changed.